Knowledge Base

DigiCert changed the billing entity for our customers that reside outside the United States or Japan.

On June 1, 2023, at approximately 10:00 MDT (16:00 UTC), DigiCert migrated the legal vendor entity associated with your DigiCert account from the United States to DigiCert’s Ireland-based entity, and your agreement with the DigiCert Group was assigned to DigiCert Ireland Limited.

Why is DigiCert moving its billing entity?

As part of an internal reorganization aimed at improving the activities of the DigiCert Group, we have decided to move certain operations to DigiCert Ireland Limited. Moving your vendor entity to Ireland helps streamline our billing processes and improves customer experience across regions.

What do I need to do?

After June 1, all future billing will come to you from DigiCert Ireland Limited. This migration to the new billing entity will not affect your DigiCert services.

You must update your remittance information and vendor entity of record and provide your organization's valued added tax (VAT) or Goods and Services Tax (GST) number.

1. Update remittance information by June 1
   
   You need to update the remittance information in your payables system to the DigiCert Ireland bank account by June 1:
   
   Bank of America Merrill Lynch International Limited
   2 Park Place, Hatch Street
   Dublin 2, Republic of Ireland
   
   IBAN: IE20BOFA99006156558013
   
   SWIFT/BIC: BOFAIE3X
   
   Account Number: 56558013
   
   Routing Number: 990061
   
   
2. Update vendor entity of record by June 1
   
   You need to update your vendor entity of record to DigiCert Ireland Limited by June 1:
   
   DigiCert Ireland Limited
   Unit 21, 12 Beckett Way, Park West Business Park, D12 C9YE Dublin 12, Ireland
   www.digicert.com
   609653
   IE3500071PH
   
   
3. Does your organization have a value-added tax (VAT) or Goods and Services Tax (GST) number?
   
   If you don't have a VAT/GST number, then no action is required.
   
   If you do have a VAT/GST number, then, starting June 1, 2023, you must add your organization's VAT/GST number to all purchases. If you have a VAT/GST number and do not provide your VAT/GST  number, purchases may include unexpected taxes that would have been excluded had you provided the VAT/GST ID number.
   
   • CertCentral account
     Starting June 1, you can add your organization’s VAT/GST number to your CertCentral account. Then it will be included in all transactions, such as purchasing a certificate or depositing funds. DigiCert will append the VAT/GST number supplied as a reference on payment records.
     
     Note: The option to add a VAT/GST number will only appear after your account has been moved to the Ireland vendor entity on June 1, 2023.
     
     See our Add a value-added or goods and services tax number to your CertCentral account instructions.
   • Purchase orders
     Starting June 1, you must update your purchase orders and add your organization’s VAT/GST number. If you have a VAT/GST number and you do not provide your VAT/GST number, your invoices may include unexpected taxes that would have been excluded had you provided the VAT/GST ID number.

QuoVadis certificate services

Do you use QuoVadis TrustLink B.V. in the Netherlands for your Qualified certificate services?

In this case, your contracting party shall remain the same, but your billing will be operationally handled by DigiCert Ireland Limited.

Do you purchase Qualified or Regulated certificates?

If you purchase Qualified or Regulated certificates, your account is also subject to the billing change to DigiCert Ireland Limited starting June 1.

However, although your billing will come from Ireland, your current Qualified Trust Service Provider (QTSP), as listed in the table below, will continue to be responsible for providing your Qualified Certificate services under your current agreement and under the supervision of the applicable regulatory authority.

Frequently asked questions

1. Why is DigiCert collecting VAT/GST numbers?
   
   A number of jurisdictions impose VAT/GST registration and potential collection requirements on sellers of electronically supplied services (“ESS”). DigiCert believes its services would likely be viewed as ESS by tax authorities. Generally, a non-resident seller is not liable to collect VAT/GST on business-to-business (“B2B”) sales of ESS if the seller has collected the customer’s VAT number. In order to be in compliance, DigiCert is requesting that customers add their local-country VAT number to their CertCentral account starting on June 1. Here is a link with instructions on how to add your local-country VAT/GST number to your account.
   
   
2. Where does DigiCert Ireland intend to collect VAT/GST starting on June 1?
   
   
   • Under Irish law, DigiCert Ireland must collect VAT on all sales made to customers whose billing address is located in Ireland (regardless of their VAT status).
     
     
   • Under EU law, DigiCert Ireland must also collect VAT on sales to non-Irish EU customers who do not provide a VAT number. If your non-Irish EU company has a VAT number but has not provided it by your next transaction and VAT is included on your invoice, please input your local-country VAT ID in CertCentral and contact support with this information so that your account can be credited.
     
     
   • In addition, a small number of non-EU jurisdictions impose VAT/GST collection requirements on out-of-country sellers, even if a sale is B2B. DigiCert Ireland will evaluate this on a country-by-country basis and will likely begin collecting VAT/GST in these countries on or shortly after June 1. If DigiCert Ireland were to collect VAT/GST on sales to non-EU customers, it would be taxed at local-country rates and tax would be remitted to your local-country government.  Currently, the company plans to register for VAT/GST in Switzerland, South Africa, Malaysia, and Kenya and plans to register for PST in the Canadian provinces of British Columbia and Saskatchewan.
      
3. My company’s billing address is not located in the EU. Will I be charged VAT/GST on purchases?
   
   This would depend on whether the non-EU jurisdiction where you are located imposes VAT/GST collection requirements on out-of-country sellers for B2B sales, per the above. Where such a requirement exists in your jurisdiction, VAT/GST would be charged. If DigiCert Ireland were to collect VAT/GST on sales to non-EU customers, it would be taxed at local-country rates and tax would be remitted to your local country government.  If your company is not located in a jurisdiction that imposes such requirements, it is still important that your local-country VAT/GST number is entered in CertCentral in order for DigiCert Ireland to comply with ESS VAT/GST number collection requirements.
   
   
4. My company’s billing address is located in a country without a VAT/GST regime. Do I have to input any data into the VAT field on my CertCentral account?
   
   No, this field can be left blank. Unless new legislation is passed in your country that imposes collection requirements on out-of-country sellers, DigiCert Ireland will not charge your company VAT/GST.
   
   
5. What currencies does DigiCert Ireland Limited support? 
   
   
   • EUR
   • GBP
   • AUD
   • HKD
   • SGD
   • SEK
   • TWD
   • CHF
   • USD
      
6. What happens if I can't update remittance information and vendor entity records by June 1?
   
   That's ok. These updates need to be made before your next invoice, payment remittance, or purchase order that happens after June 1. Most of our customers will not have an invoice, payment remittance, or purchase order immediately on June 1, which means you have additional time to make these updates.

It should be noted that VAT/GST law around the globe is constantly changing, and this FAQ may not reflect the impact of future legislation. Furthermore, this FAQ is not intended to address all the complexities and nuances of local-country VAT/GST law. DigiCert does not validate the VAT/GST numbers and is not responsible for inaccurate information provided by customers. Note – The phrase “VAT/GST” refers to an incremental tax levied on purchasers at each stage of the production process. It would also include any tax system that functions similarly that operates under a different name (as an example - GST, HST, and PST, among others).