As of September 2019, DigiCert has deployed a patch to enhance our compliance with ongoing updates to the industry standards.
This patch requires us to re-validate the organization addresses before we issue new certificates. For this reason, some already validated organizations within Managed PKI for SSL/Complete Website Security accounts are pushed back to a pending status.
When you submit a new order and try to approve it, you may see the error 4838 or 4842 because your organization needs to be re-validated due to the above changes. In this case, please work with our Authentication Team to complete the organization re-validations.
Once we complete the re-validations, you should be able to get the certificates instantly without any errors going forward.
MPKI for SSL Support
Support email: firstname.lastname@example.org
We apologize for any inconvenience.
Thank you, DigiCert Customer Support