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Alert ID : AL110918191440

Last Modified : 10/07/2019

Need to re-validate the Organizations caused by the new validation process: Error 4838/4842

Description

As of September 2019, DigiCert has deployed a patch to enhance our compliance with ongoing updates to the industry standards.

This patch requires us to re-validate the organization addresses before we issue new certificates. For this reason,  some already validated organizations within Managed PKI for SSL/Complete Website Security accounts are pushed back to a pending status.


When you submit a new order and try to approve it, you may see the error 4838 or 4842 because your organization needs to be re-validated due to the above changes. In this case, please work with our Authentication Team to complete the organization re-validations.


Once we complete the re-validations, you should be able to get the certificates instantly without any errors going forward.

MPKI for SSL Support
Support email: enterprise-sslsupport@digicert.com
https://knowledge.digicert.com/support/mpki-for-ssl-support.html

 

 

We apologize for any inconvenience.
Thank you, DigiCert Customer Support