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Alert ID : AL190918193548

Last Modified : 09/20/2018

WARNING | Support email outage on September 20, 2018

Description

Due to the transfer of domain records from Symantec to Digicert, some of the inbound support emails will have downtime on Thursday September 20th from 3 PM PST. This includes technical support ( e.g. support@thawte.com) and authentication support emails ( e.g. auth_support@thawte.com).

This is expected to be around 4 hours. In extreme cases global propagation of DNS records could take up to a maximum of 24 hours.

During this downtime you will not be able to send emails to the above support emails.

You can still contact us from the online chat or telephone options on the contact page:
https://www.thawte.com/support/contact/


We do apologize for any inconvenience this may cause.

Regards,
Thawte Support