Problem

How do I revoke my Digital Certificate in an Emergency?

Solution

In the event of an internet or communications outage Digital certificates may be revoked by Authorised persons including Digital Certificate Holders by contacting QuoVadis directly by telephone.  It is recommended that this page is printed off and retained as a hard copy as you may not have direct access to it during an internet outage.

To revoke a digital certificate please call one of the following numbers:

During this call, please be sure to provide the following details:  

• Your Full Name
• Your Company or Organisation
• Your Contact details (please provide two telephone numbers if possible as well as an email address)
• Indicate that you have digital certificates that need to be revoked

A QuoVadis employee will call back and may request the following information:

Certificate Common Name
Certificate Serial Number
Your Revocation Passphrase
The Answers to the Secret Questions that you set
The Reason for Certificate Revocation

If this information is not readily available QuoVadis may revoke certificates at their discretion.  They may also contact Company Administrators for further information.

For Swiss Qualified and Swiss Regulated Certificates, QuoVadis will ask you to provide your consent to publish the revocation reason.