The payment information below is for enrollments made at http://www.symantec.com/en/uk/ssl-certificates/ . If you enrolled through one of our international websites, please see the links to the relevant payment information below.
Payment information in other regions:
Europe, Middle East, and Africa: INFO1601
In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:
Please fax or email your Purchase Order to Symantec within 2 business days using the following contact information:
Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).
Payment can be updated to Credit Card online by signing into your Symantec Trust Center Account.
Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via email will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.
Credit Card payments can be taken online by signing into your Symantec Trust Center Account.
Symantec will accept checks made payable to DigiCert Inc. Please include the common name, organization name and order number for the Server ID on all correspondence. Symantec must receive your check before your Symantec Server ID can be issued. Please write the Order Number on the face of the check before mailing. If this information is not included, the payment will be returned.
Note: Processing time for checks is typically 3-8 weeks.
Please mail payments to:
Post Office Mailing Address:
2801 North Thanksgiving Way, #500
Lehi, UT 84043 United States
Symantec will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec Limited must receive the wire of funds before your Symantec Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.
Note: We strongly recommend paying by credit card as there are applicable fees by a transmitting bank as well as a recipient bank. Please instruct your bank that you will bear those charges. Processing time for wire transfers is 2-4 weeks.
Please send an email for full Wire/ACH instructions (as listed in https://www.websecurity.symantec.com/support/contact).
For billing inquiries please email one of the contacts below and include the following:
Trust Services Accounts starting with:
|1-10 and A-H||I-P||Q-Z|
For Secure Site and Commerce Site Server ID credit card purchases, receipts are issued via email to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For re-requesting receipts for Secure Site and Commerce Site Server ID's, please email one of the contacts above. Please be sure to include the following when requesting Secure Site and Commerce Site Server ID receipts:
For Class 1 ID credit card purchases, requests for receipts should be sent to one of the contacts above. Please be sure to include the following when requesting Class 1 receipts: