Ask a Question

Advanced Search

Alert ID : INFO1602

Last Modified : 11/26/2018

Payment Information - Australia and Singapore

Description

The payment information below is for enrollments made at

 

If you enrolled through one of our international websites, please see the links to the relevant payment information below.

Payment information in other regions:


DigiCert, Inc. accepts the following forms of payment: 

Purchase Order (PO)  
Credit Cards 
Cheques 
Wire/ACH Transfers 
Billing Inquiries 
Receipt Requests

Purchase Order (PO)

The processing time for PO’s is between 2 – 4 weeks. If you need your order expedited, use a credit card.

To purchase a certificate with a Purchase Order (PO), the PO must contain this information:

  1. Only include "Purchase Order" in the description.
    Other descriptions are not be acceptable. For example, do not state "Purchase Requisition" or “Purchase Request”.

  2. Include a Purchase Order (PO) number.

  3. The PO must include an Invoice or Bill To physical addresses.
    If a specific person needs to process the PO, clearly state this information on the PO. Make sure to include an email address.

  4. The vendor must be clearly stated as:

    DigiCert, Inc.
    2801 North Thanksgiving Way, #500 
    Lehi, UT 84043 United States

  5. The body of the PO needs to include this information:

    -The description (order number) of what is being purchased
    -The quantity of what is being purchased
    -The unit prices of what is being purchased

  6. Payment terms must be Net30 days or less.

  7. Include a valid signature.
    If the PO has an approval signature field, the PO must include a valid signature on the PO. An electronic signature is acceptable.

  8. The PO must be payable in AU, SG, or US dollars.

  9. Fax a copy of your Purchase Order to AU +61 2 8023 8313 or SG +65 6622 1704

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).
 

Credit Cards

Credit Card is the preferred method of payment and is required if your order needs to be expedited.

Payment can be updated to credit card online at (depending on region of enrollment):

We accept these credit cards:

  • American Express
  • MasterCard
  • Visa

Note: Credit cards are not charged until the certificate has been issued. Within 48 hours after the charge has taken place, we will email a receipt to the billing contact listed in the order.

Credit Card payments can be taken online at (depending on region of enrollment):

 

Cheques

DigiCert, Inc. accepts cheques made payable to DigiCert, Inc.  Please include this information in all correspondence:

  • Common name
  • Organization name
  • Order number for the Server ID

If this information is not included, the payment will be returned.

DigiCert, Inc. must receive your cheque before your certificate can be issued. Make sure to write the Order Number on the face of the cheque before mailing. 

Note: Processing time for cheques is typically 3-8 weeks. If you need your order expedited, use a credit card.

Please mail payments to: 

DigiCert, Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States
 

Wire/ACH Transfers 

DigiCert, Inc. accepts wire transfers.

Please include this information on all correspondence to ensure funds are applied to your account:

  • Common name
  • Organization name
  • Order number for the SSL certificate
  • Invoice number

DigiCert Inc. must receive the wire of funds before we can issue your DigiCert SSL certificate. When wiring the funds, make sure to reference the Order Number or Invoice Number within the instructions of the wire. Processing time for wire transfers is up to 1 week.

Note: We recommend paying by credit card. With wire transfers, the transmitting bank and recipient bank tack on additional processing fees. Make sure to instruct your bank that you will pay for those charges.  

 

Billing Inquiries

For billing inquiries, email one of the contacts below, In your email, make sure to include this information:

  • Invoice number
  • Order number
  • Billing inquiry

 

Americas  APJ EMEA
ARBilling@digicert.com ARBillingAPAC@digicert.com ARBillingEMEA@digicert.com

 

Receipt Requests

For Secure Site and Commerce Site Server ID credit card purchases, receipts are emailed to the designated billing contact within the order.

Note: Credit cards are not charged until we have issued the certificate. Within 48 hours after the charge has taken placed, we will email a receipt to the billing contact listed in the order.

To request a receipt for Secure Site and Commerce Site Server ID's, email one of the contacts listed above. Make sure to include this information in your request:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date charged
  5. Amount charged
  6. Last four digits of credit card number
  7. Phone number to contact you in case we cannot locate the transaction