General Information ID : INFO1602
The payment information below is for enrollments made at www.symantec.com/en/au/ssl-certificates and www.symantec.com/en/sg/ssl-certificates. If you enrolled through one of our international websites, please see the links to the relevant payment information below.
Payment information in other regions:
United Kingdom: INFO1598
Europe, Middle East, and Africa: INFO1601
In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:
Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).
Payment can be updated to Credit Card online at go.symantec.com/login-au or go.symantec.com/login-sg (depending on region of enrollment).
The processing time for Purchase Orders is between 2-4 weeks. If you need your order expedited we strongly recommend you use a credit card.
Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.
Symantec will accept cheques made payable to DigiCert Inc. Please include the common name, organisation name and order number for the certificate on all correspondence. We must receive your cheque before your certificate can be issued. Please write the Order Number on the face of the cheque before mailing. If this information is not included, the payment will be returned.
Note: Processing time for cheques is typically 3-8 weeks.
Please mail payments to:
2801 North Thanksgiving Way, #500
Lehi, UT 84043 United States
See INFO1444 for more information.
For billing inquiries please email one of the contacts below. In your email, please include the following:
Trust Services Accounts starting with:
|1-10 and A-H||I-P||Q-Z|
For credit card purchases, receipts are issued via e-mail to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For requesting receipts, please e-mail one of the contacts above. Please be sure to include the following when requesting receipts:
For Class 1 ID credit card purchases, requests for receipts should be sent to one of the contacts above. Please be sure to include the following when requesting Class 1 receipts: