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General Information ID : INFO1628

How to Allow a Support Professional to View Your Screen



As a service to our Customers, we provide the technology and assistance necessary to help you in resolving your issues via a remote desktop sharing application.

If you are already in contact with a support professional, we may have requested access to your computer via this remote sharing application to help resolve the outstanding issue that you reported.  By clicking "Show my Screen", you are agreeing to allow the support professional to access your computer remotely until either you or the support professional chooses to end the session.

If you are not already in contact with a support professional,  please reference the Contact Support section of this page.