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Alert ID : INFO1650

Last Modified : 11/26/2018

Payment Information - Hong Kong

Description

The payment information below is for enrollments made at http://www.symantec.com/en/hk/ssl-certificates/

DigiCert, Inc. accepts payment in HKD dollars. If you enrolled through one of our international websites, please see the links below to the relevant payment information.

Payment information in other regions:

DigiCert, Inc. accepts the following forms of payment:

Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests

Purchase Order (PO)

The processing time for PO’s is between 2 – 4 weeks. If you need your order expedited, use a credit card.

To purchase a certificate with a Purchase Order (PO), the PO must contain this information:

  1. Only include "Purchase Order" in the description.
    Other descriptions are not be acceptable. For example, do not state "Purchase Requisition" or “Purchase Request”.

  2. Include a Purchase Order (PO) number.

  3. The PO must include an Invoice or Bill To physical addresses.
    If a specific person needs to process the PO, clearly state this information on the PO. Make sure to include an email address.

  4. The vendor must be clearly stated as:

    DigiCert, Inc.
    2801 North Thanksgiving Way, #500 
    Lehi, UT 84043 United States

  5. The body of the PO needs to include this information:

    -The description (order number) of what is being purchased
    -The quantity of what is being purchased
    -The unit prices of what is being purchased

  6. Payment terms must be Net30 days or less.

  7. Include a valid signature.
    If the PO has an approval signature field, the PO must include a valid signature on the PO. An electronic signature is acceptable.

  8. The PO must be payable in HKD dollars.

  9. Please email or fax a copy of your Purchase Order as listed in https://www.websecurity.symantec.com/support/contact

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).

Credit Cards

Credit Card is the preferred method of payment and is required if you need your order expedited.  

Credit Card payments can be taken online at go.symantec.com/login-hk

We accept these credit cards:

  • MasterCard
  • VISA

Cheques

DigiCert, Inc. does accept cheques.  Please include this information in all correspondence:

  • Common name
  • Organization name
  • Order number for the Server ID

If this information is not included, the payment will be returned.

DigiCert, Inc. must receive your cheque before your Server ID can be issued. Make sure to do the following:

  • Write the Order Number on the face of the cheque before mailing
  • Write down the invoice number on the back of the cheque

Note: Processing time for cheques is typically 3-8 weeks.


Payee/Account Holder: DigiCert, Inc.

Please post the Cheque to:


DigiCert, Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States



 Wire Transfers

DigiCert, Inc. does accept wire transfers.

Please include this information on all correspondence to ensure funds are applied to your account:

  • Common name
  • Organization name
  • Order number for the SSL certificate
  • Invoice number

DigiCert Inc. must receive the wire of funds before we can issue your DigiCert SSL certificate. When wiring the funds, make sure to reference the Order Number or Invoice Number within the instructions of the wire. Processing time for wire transfers is up to 1 week.

Note:   We recommend paying by credit card. With wire transfers, the transmitting bank and recipient bank tack on additional processing fees . Make sure to instruct your bank that you will pay for those charges.  

 

Wire/ACH Instructions:

You must complete the bank transfer using the account details below. After the funds have been transferred, send an email to arbilling@digicert.com.

Banking details for DigiCert for all jurisdictions:

Account Name: DigiCert, Inc

Bank Name : Bank of America
Bank Physical Address : 2000 Clayton Road, Building D, 5th Floor, Concord, CA 94520

Swift Address: 100 West 33rd Street, New York, NY 10001
Account Number : 1233055911
Bank ABA for Domestic wires: 026009593

Bank ABA for ACH / EFT: 121000358

IBAN: N/A
SWIFT Code: BOFAUS3N (BOFAUS6S if Incoming wire is in foreign currency) 

 

 Billing Inquiries

For billing inquiries please email one of the contacts below. In your email, please include the following:

  • Invoice number
  • Order number
  • Billing inquiry

Trust Services Accounts starting with: 

Americas  APJ EMEA
ARBilling@digicert.com ARBillingAPAC@digicert.com ARBillingEMEA@digicert.com

 

Receipt Requests

To request a receipt, email one of the contacts listed above. Make sure to include this information in your request:

  • Name
  • Order Number
  • Common Name (if applicable)
  • Date charged
  • Amount charged
  • Last four digits of credit card number
  • Phone Number to contact you in case we cannot locate the transaction