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Alert ID : INFO193

Last Modified : 12/18/2018

Installation Instructions for Apache


This document provides instructions for installing SSL Certificates for Apache. If unable to use these instructions for installation on the server, Symantec recommends to contact either the vendor of the software or an organization that supports Apache-SSL.

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Step 1: Download and Install the SSL Certificate

  1. A link to download Symantec certificate will be sent by email.
  2. Click the link in the email. Click Get Started then select Apache and HTTP Server then click Download. Open the file and move the Intermediate and SSL Certificate to the folder that the HTTPD.Conf directives are pointing too.
  3. The Private Key will also be needed prior to Configuring the Server. The Private Key would have been created at the same time as the CSR file and saved in the location specified during the creation process.
Step 2: Configure the Server
NOTE: Symantec will not know how the server was configured. The below documentation is for example only.
Please consult the Server Admin for specific file names and locations. 
Some instances of Apache contain both a httpd.conf and ssl.conf file. Please enter or amend the httpd.conf or the ssl.conf with the bellow directives. Do not enter both as there will be a conflict and Apache may not start.
  1. In order to use the key pair, the httpd.conf or ssl.conf file will need to be updated.
  2. In the Virtual Host section of the httpd.conf or ssl.conf file, verify that there are the following 3 directives within this Virtual Host.

    Please add them if they are not present: 

    SSLCertificateFile /usr/local/ssl/crt/public.crt  

    SSLCertificateKeyFile /usr/local/ssl/private/private.key  

    SSLCertificateChainFile /usr/local/ssl/crt/intermediate.crt

    NOTE: Some versions of Apache will not accept the SSLCertificateChainFile directive. Try using SSLCACertificateFile instead.

    For example

    NOTE: The first directive tells Apache how to find the Certificate File, the second one where
    the private key is located, and the third line the location of the intermediate certificate.
    If using a different location and certificate file names than the example above
    the location and file names will need to be updated to the path reflected on the server.
  3. Save the httpd.conf or ssl.conf file and restart Apache. This can most likely be done using the apachectl script:  

    apachectl stop  

    apachectl startssl
  4. To verify if the certificate is installed correctly, use the Symantec Installation Checker


          For more information, see the Apache Support website.