Ask a Question

Advanced Search

Alert ID : INFO233

Last Modified : 12/18/2018

Installation Instruction for Microsoft IIS 5.0 and 6.0


This document provides instructions for installing Certificates into IIS 5.0 and 6.0 . If you are unable to use these instructions for your server, Symantec recommends that you contact Microsoft.
This solution contains two Methods to install your SSL Certificate:

Method 1: Installing the certificate received via e-mail.

Method 2 (recommended): Installing the certificate downloaded from the Symantec Trust Center account.


Method 1: Download and Install SSL certificate sent via e-mail
Step 1: Obtain the SSL certificate sent via email:
        Your Symantec certificate will be sent via email. The certificate is imbedded in the body of the email.
        Copy the SSL certificate and make sure to copy the -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- header and footer.
        Ensure there are no white spaces, extra line breaks or additional characters.
        Use a plain text editor such as Notepad, paste the content of the certificate and save it with extension .txt 

        NOTE: If you selected Microsoft IIS  5.0 or above during enrollment, continue with the installation from here.

        If you are not sure which server software was selected during the enrolment, proceed with Step 2 bellow.
Step 2: Download and Install the Intermediate CAs:
        To download and install the Intermediate CAs follow the steps from this link: SO13415
Step 3: Install the SSL certificate:
        To proceed with the installation steps for your SSL certificate click here.
Method 2: Download and Install SSL certificate in PKCS#7 format
Step 1: Download the SSL certificate from Symantec Trust Center account:

         Download the certificate from Symantec Trust Center by following the steps from this link: SO8061.

         Make sure you download the certificate in PKCS#7 format and save it with the extension .txt or .p7b.
Step 2: Installing the SSL Certificate into IIS 5 and IIS 6
  1. Open the Internet Services Manager (IIS):
  2. Click Start
  3. Select All Programs
  4. Select Administrative Tools
  5. Choose Internet Information Services (IIS) Manager
  6. Under Web Sites, right-click your web site and select  Properties.
  7. Click the Directory Security tab.
  8. Under Secure Communications, click Server Certificate
  9. The Web Site Certificate Wizard will open, click Next.
  10. Choose Process the Pending Request and Install the Certificate, then click Next.

    NOTE: The pending request must match the response file. If you deleted the pending request in error you must generate a new CSR and replace this certificate.
  11. Select the location of the certificate response file, and then click Next.
    NOTE:  By default the wizard will look for a ".cer" file. Click the drop-down arrow next to File Types, and select All Files. Then Browse to the location where the certificate.p7b file was saved.
  12. Read the summary screen to be sure that you are processing the correct certificate and then click Next.
  13. You see a confirmation screen. After you read this information, click Next.
  14. Be sure to assign your site an SSL port (443 by default).
  15. Stop and start your Web server prior to any testing.

    NOTE: In some cases the changes may not take place after restarting IIS Services and a re-boot is needed.

Step 3:  Verify certificate installation

         To verify the SSL certificate installation, use the Symantec Installation Checker.

Additional Notes:

         If you do not specify an IP address when installing your SSL Certificate, the same ID will be used for all virtual servers
         created on the system.
         If you are hosting multiple sites on a single server, you can specify that the ID only be used for a particular server IP address.

Microsoft Support
         For more information, contact Microsoft.