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Why is the Publish to GAL Button is Unavailable


Why is the Publish to GAL (Global Access List) button is disabled in Outlook.


If a user has multiple MAPI accounts configured in the same Outlook profile, the Publish to GAL button disappears.

If this happens, then the email address that needs the certificate to be published to GAL will need to be separated out into a separate account.  The Publish to GAL button will appear and the certificate can be published.