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Unable to authenticate user

Problem

 

Solution

Option 1

Installation True Sign V Client V 3.0.2

  1. Download the version of the True Sign V Client

http://downloads.quovadisglobal.com/CH_SIDSS_TRUE_SIGN_V_CLIENT_WINx64.zip

 

  1. Click on the downloaded folder with the right mouse button
 
  1. Click on "Extract
 
  1. Right-click on the installer you have just unzipped.
  2. Then select the item "Install"

NOTE: Under certain circumstances, you may not have administrator rights to install the new version. At this point you would be asked to enter an administrator and a password. Please contact your IT department.

 
  1. You will not see a message that the installation was successful, but you can check this as follows.
  2. Click on the arrow icon as shown below and then right-click on the True Sign V icon.
 
Your account with the certificates is automatically taken over.
 
 
 
The new version 3.0.2 has been successfully installed and can be checked in the control panel under programmes and features.
 
Please restart your computer after completing the installation.
 
 
Option 2:

Update Registry

1.) Open Regedit with admin rights

Open the following path:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\keyon\trueSignV\Provider\

 
  1. Klicken Sie unter "Provider" auf den String
 
  1. Double-click on "ServiceIssuerFingerprints" on the right as marked in red below.
 
  1. Enter the following value "15342bbb20b25efb48fda23b7b1fe5550b9560da".
  2. Then click on "OK"
 
  1. Open the folder "OTP" on the left side
 
 
  1. Double-click on "ServiceIssuerFingerprints" on the right
 
 
  1. Enter the following value again: "15342bbb20b25efb48fda23b7b1fe5550b9560da"
  2. Click on "OK" again.
 
 
Close the registry.
 
 
  1. Right-click on the True Sign V icon and select the "Exit" button.
 
  1. Click on the magnifying glass icon on the left and search for True Sign V
 
Restart the True Sign V Client by clicking on the icon (2)
 
 
You should then be able to use the service normally again.
 
Please restart your computer after completing the installation.