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Solution ID : SO1048

Last Modified : 05/02/2018

Thawte Trusted Site Seal not displaying

Problem

After the site seal script is placed in the webpages, no Thawte Site Seal image is displaying.

Cause

The Thawte Trusted Site Seal will not display correctly for the reasons below:

1. Your SSL certificate is Trial SSL certificate.
2. Your domain has not been verified.
3. The Seal enrollment database has not been updated with your common name.
4. The common name is misspelled or incorrect.
5. Published pages containing the Seal script are not on the domain secured by your certificate.
6. The Seal JavaScript has been corrupted.
7. Other coding in the Web page's HTML prevents the Seal from displaying.
8. Incomplete Seal script is used.
9. You are running ASP.NET Pages (.aspx) or JavaServer Pages (.jsp)
10. If the common name is IDN, please use punycode of the IDN as common name

Solution

If you are installing the Thawte Trusted Site Seal for the first time for a specific common name, in most cases your Seal will be available for display within 2 hours.

There are a number of reason why the Seal may not appear:

1. Your SSL certificate is Trial SSL certificate.

The seal cannot be displayed for trial certificates.

2. Your domain has not been verified.

If you have enrolled for an SSL certificate but it has not yet been approved and issued, the Thawte Seal will not appear on that domain.

3. The Seal enrollment database has not been updated with your common name.

When installing the Seal for the first time for a specific common name, Thawte must add your common name to the database. In most cases your Seal will be available for display within 2 hours. However, if your Seal does not display within this time, please allow up to 24 hours for Seal enrollment processing before contacting Thawte technical Support.

4. The common name is misspelled or incorrect.

The common name must be entered exactly as it was entered for the certificate. For example, if the certificate's common name is www.thawte.com, enter the complete common name, including www. Do not include "http://" or "https://" in the common name.

5. Published pages containing the Seal script are not on the domain secured by your certificate.

The pages on which you want to display the Seal must be on the Web site identified through the certificate's common name. Loading the pages on a different site (including a test server with a different domain name) will result in the Seal not displaying correctly or other error.

6. The Seal JavaScript has been corrupted.

Re-generate the script and re-install it in your Web pages. Make sure to copy the code from the Seal installation page and paste it directly into your HTML. Because e-mail and word processing applications often insert characters and formatting that can corrupt this script, please do not copy and send the script via e-mail or other document.

7. Other coding in the Web page's HTML prevents the Seal from displaying.

Review and test the Web page's code to ensure an image can appear where you want the Seal to. For example, insert any static GIF image in the location you want to display the Seal. Open the page to confirm the image appears.When using the Seal on a web page with both Javascript and VBscript, make sure to declare the Seal script as  Javascript.

8. Incomplete Seal script is used.

Note: that the seal will not function if the script is only partially copied or edited in any way. The complete script as generated by the site must be used when installing the seal. 

9. You are running ASP.NET Pages (.aspx) or JavaServer Pages (.jsp)

Because the Thawte Trusted Site Seal script generator on our website only creates scripts compatible with HTML, a <div> tag will need to be added in order for the Seal to display on .aspx  or .jsp pages.

For example:

<div id="thawteseal">
<script src=https://seal.thawte.com/getthawteseal?host_name=www.abc.com&size=L&use_flash=NO&use_transparent=NO&lang=en></script>
</div>

10. If the common name is IDN, please use punycode of the IDN as common name

To support IDN in the Site Seal service, it is required to use punycode of the IDN in the seal display script. For example,  host_name=www.xn--husp1je74cujg.com for host name "www.青年奥运.com".

A puny code converter is available here:
http://mct.verisign-grs.com/
 

If for other reasons the Thawte Trusted Site Seal does not appear, please allow up to 24 hours for Seal enrollment processing before contacting Thawte Technical Support at: www.thawte.com/support