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Solution ID : SO11883

Last Modified : 05/02/2018

Error: Unable to validate this seal


When the Norton Secured Seal is verified from a secure web site. The following error may occur:

Unable to validate this seal
We are unable to verify the status of this seal at this time. Please try again later.


This error can occur for one of the following reasons:

  • An incorrect common name is used in creating the seal script
  • This problem issue may be related to Symantec's network connectivity issue


Generate a new seal script

  1. Verify the correct Common Name was used in the script seal. When creating the seal script the common name must match the Common Name that the SSL certificate is issued to.

    Example: If the certificate is issued for the Common Name entered in the script seal needs to be
  2. Generate a new seal script

If the Common Name is correct, contact Symantec support