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Solution ID : SO16248

Last Modified : 06/21/2018

Aladdin eToken is not recognized by the Windows operating system

Problem

When plugging in the Aladdin eToken, you may experience the following behavior:

Windows operating system does not recognize the Aladdin eToken

Cause

This issue occurs when one of the following conditions are true:

  • Aladdin eToken software and drivers are not installed
  • Incorrect Aladdin eToken software and drivers are installed

Solution

To resolve this problem, ensure the following requirements are meet:

Windows Operating System Type of Aladdin eToken Software and driver version
Windows 7 Red eToken Aladdin PKI Client v5.1 SP1
Windows Vista Red eToken Aladdin PKI Client 4.55+
Windows XP Blue or Red eToken Aladdin PKI Client 4.55