Solution ID : SO16623
To obtain Subject Alternative Names (SANs) within the SSL certificate, the SANs entries must be entered manually in the enrollment form.
If the Certificate Signing Request (CSR) contains any SAN extensions, the entries that are manually entered into the enrollment form will be overwritten and the certificate will be issued only with the SAN entries included in the CSR.
The SANs within the CSR overwrite the SAN entries entered manually in the the enrollment form.
To resolve this issue, perform the following steps: