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Solution ID : SO17277

Last Modified : 05/02/2018

How to Reissue a Thawte SSL Certificate Issued from a Reseller

Problem

Reissue Thawte Certificate
Replace Thawte Certificate
Reissue Thawte Certificate from Reseller
Replace Thawte Certificate from Reseller

Solution

To re-issue a Thawte SSL certificate purchased from a Reseller, perform the following steps:

Step 1:  Generate a Certificate Signing Request (CSR)

Step 2:  Access the Thawte User Portal for SSL certificate re-issuance

  1. Provide the following information requested and click Continue
    • Common Name or Order ID
    • Technical Contact's e-mail address associated with the SSL order
      Note:
        If you do not know the Technical Contact's email address, you will need to contact the Reseller that you purchased the certificate with to replace your SSL certificate.
    • The Image Number generated from the Thawte User Authentication page
       
  2. Click Request Access against the correct order ID
  3. An e-mail will be sent to the Technical Contact's e-mail address specified above
  4. Click on the link listed in the e-mail to access the User Portal
  5. Click the Reissue Certificate option in the left hand column

    Note: If the Reissue option is not available in the User Portal please contact Customer Support Department to request a manual re-issuance

    Email:  cs-support@Thawte.com
    Phone:  1-866-239-4520 (Toll free in the U.S. only)
    Chat:  Live Chat


     
  6. On the following screen select your Hashing Algorithm, then copy and paste the new CSR.
    Note: If the SSL certificate that is being replaced contains Subject Alternative Names (SANs), you will need to select one of the following Redeem options: 
    • Edit & Add Additional Domains
    • Edit & Delete Additional Domains
    • Reissue without changing the values of the Additional Domains
       
  7. Accept the Subscriber Agreement and click Submit
  8. After the order is processed and approved, the SSL certificate will be re-issued and sent to the Technical Contact's email address listed on the order

    Note: Any changes for Common Name during a replacement will require manual approval which may delay the issuance of the replacement order