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Solution ID : SO17278

Last Modified : 05/02/2018

How to replace an SSL certificate purchased through a Symantec Partner

Problem

Replace Symantec certificate
Replace Symantec certificate from a Partner
Reissue Symantec certificate
Reissue Symantec certificate from a Partner

Solution

 To re-issue a Symantec SSL certificate obtained from a Partner Center, perform the following steps.

Step 1:  Generate a Certificate Signing Request (CSR)

Click here for assistance with generating a CSR

Note: The Distinguished Name (DN) information on the new CSR must match the original Distinguished Name (DN) information of the certificate you are replacing.

Step 2:  Access the Symantec User Portal for SSL certificate re-issuance

  1. Go to https://products.websecurity.symantec.com/orders/orderinformation/authentication.do
  2. Provide the following information requested and click Continue
     
    • Common Name or Order ID
    • Technical Contact's e-mail address associated with the SSL order
      Note:
        If you do not know the Technical Contact's email address, you will need to contact the Reseller that you purchased the certificate with to replace your SSL certificate.
    • The Image Number generated from the Symantec User Authentication page
       
  3. Click Request Access against the correct order ID
  4. An e-mail will be sent to the Technical Contact's e-mail address specified above
  5. Click on the link listed in the e-mail to access the User Portal
  6. Click the Replace Certificate option in the left hand column

    Note: If the Replace Certificate option is grayed out in the User Portal please contact the Customer Support Department to request a manual re-issuance

    Email:  channel-partners@symantec.com
    Phone:  1-877-474-7877
    Chat:  Chat support


     
  7. On the following screen select your Hashing Algorithm, then copy and paste the new CSR.

    Note: If the SSL certificate that is being replaced contains Subject Alternative Names (SANs), you will need to select one of the following Redeem options:
     
    • Edit & Add Additional Domains
    • Edit & Delete Additional Domains
    • Reissue without changing the values of the Additional Domains
       
  8. Accept the Subscriber Agreement, click Submit
  9. After the order is processed and approved, the SSL certificate will be re-issued and sent to the Technical Contact's email address listed on the order

    Note: Any changes for Common Name during a replacement will require manual approval which may delay the issuance of the replacement order