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Solution ID : SO17278

Last Modified : 05/02/2018

How to replace an SSL certificate purchased through a Symantec Partner


Replace Symantec certificate
Replace Symantec certificate from a Partner
Reissue Symantec certificate
Reissue Symantec certificate from a Partner


 To re-issue a Symantec SSL certificate obtained from a Partner Center, perform the following steps.

Step 1:  Generate a Certificate Signing Request (CSR)

Click here for assistance with generating a CSR

Note: The Distinguished Name (DN) information on the new CSR must match the original Distinguished Name (DN) information of the certificate you are replacing.

Step 2:  Access the Symantec User Portal for SSL certificate re-issuance

  1. Go to
  2. Provide the following information requested and click Continue
    • Common Name or Order ID
    • Technical Contact's e-mail address associated with the SSL order
        If you do not know the Technical Contact's email address, you will need to contact the Reseller that you purchased the certificate with to replace your SSL certificate.
    • The Image Number generated from the Symantec User Authentication page
  3. Click Request Access against the correct order ID
  4. An e-mail will be sent to the Technical Contact's e-mail address specified above
  5. Click on the link listed in the e-mail to access the User Portal
  6. Click the Replace Certificate option in the left hand column

    Note: If the Replace Certificate option is grayed out in the User Portal please contact the Customer Support Department to request a manual re-issuance

    Phone:  1-877-474-7877
    Chat:  Chat support

  7. On the following screen select your Hashing Algorithm, then copy and paste the new CSR.

    Note: If the SSL certificate that is being replaced contains Subject Alternative Names (SANs), you will need to select one of the following Redeem options:
    • Edit & Add Additional Domains
    • Edit & Delete Additional Domains
    • Reissue without changing the values of the Additional Domains
  8. Accept the Subscriber Agreement, click Submit
  9. After the order is processed and approved, the SSL certificate will be re-issued and sent to the Technical Contact's email address listed on the order

    Note: Any changes for Common Name during a replacement will require manual approval which may delay the issuance of the replacement order