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Solution ID : SO2132

How do I install a certificate when the certificate is in the e-mail body as text?

Problem

Did not receive .cer file
Outlook blocked attachment

Solution

Within the approval email, the SSL certificate is sent as both an attachment (.cer) and as encoded text in the body of the e-mail. If you did not receive the .cer attachment in the email, you can create the certificate file by working with the encoded text in the body of the email.

In order to format the certificate properly from the body of the email, perform the following steps:
  1. Copy text from the order fulfillment e-mail using a plain text editor (e.g., vi or Notepad).

    Note: It is not recommended to use Microsoft Word or other word processing programs because they often add invisible characters.  Make sure that there are no extra lines or spaces anywhere in the file. Your file should look similar to this example:

    -----BEGIN CERTIFICATE-----
    MIAGCSqGSIb3DQEHAqCAMIACAQExADALBgkqhkiG9w0BBwGggDCCAmowggHXAhAF
    UbM77e50M63v1Z2A/5O5MA0GCSqGSIb3DQEOBAUAMF8xCzAJBgNVBAYTAlVTMSAw
    HgYDVQQKExdSU0EgRGF0YSBTZWN1cml0eSwgSW5jLjEuMCwGA1UECxMlU2VjdXJl
    IFNlcnZlciBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0wMTA4MDIwMDAwMDBa
    Fw0wMzA4MDIyMzU5NTlaMIGQMQswCQYDVQQGEwJVUzERMA8GA1UECBMIVmlyZ2lu
    aWExETAPBgNVBAcUCFJpY2htb25kMSAwHgYDVQQKFBdDYXZhbGllciBUZWxlcGhv
    bmUsIExMQzEcMBoGA1UECxQTSW5mb3JtYXRpb24gU3lzdGVtczEbMBkGA1UEAxQS
    Ym9uZGluZy5jYXZ0ZWwuY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC8
    x/1dxo2YnblilQLmpiEziOqb7ArVfI1ymXo/MKcbKjnY2Axc45IelP3LHz /N0Z/
    M4N0Noa9eJPiIpRuVMToegtQ9TQuxqRqmrE6tECJja5g0hLRwl/WnHSxg6YbRRsF
    xB0H9HShyf9bYmBJ8FYCu6HpWT7p5SVCfj5wjhGxnQIDAQABMA0GCSqGSIb3DQEB
    BAUAA34AiwLwK76NzWNPn5Zwfdvpok8Nd3adgUL3yi0MUOb6Ws1EaddUKUqpNiNs
    E cFEpf0WForA eRP6XraWw8rTN8102zGrcJgg4P6XVS4l39 l5aCEGGbauLP5W6
    K99c42ku3QrlX2 KeDi xBG2cEIsdSiXeQS/16S36ITclu4AADEA52AAAAAAAA
    -----END CERTIFICATE-----
     
  2. For Microsoft server, save the certificate as .p7b file extension. And for non Microsoft server, save the certificate as a .txt  or .cer file.

    Note: There is no specific naming convention required to be used for the certificate file. It is recommended to use a name that you will be familiar with as you will need to specify this file during installation.
     
  3. Visit  INFO212 for installation instructions.