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Solution ID : SO21569

Last Modified : 05/02/2018

Partner: Password Retrieval

Problem

How to reset lost password for Partner Account Users.

Solution

Note: To give the ability to reset your password, Email Address Confirmation is required.  This can be done during the initial login. 

Once email address has been confirmed, to reset password:

1. From Partner Center Login page, click Forgot my password
2. Enter username and CAPTCHA image 
3. Check email for a message with a link to web page to reset password.  The link is only valid for 60 minutes. 
4. Passwords must have a least eight characters, one number, an uppercase letter, a lowercase letter and a special character