The customer has issues to get a batch of manufacturer certificates issued from Magnum(Device) account.
Based on the ERROR and WARN lines in the batch server log, the system is unable to create a certificate to even send to the signer, because the validity period requested by the customer (10957 days) is longer than the allowed period (365 x 30 = 10950 days):
ERROR 2013-04-29 18:13:10.437 nutmeg4be-d2-ap:CertBatchService 0.0.0.0 batchJobExecutor-3 c3d3e50133c2db53 0 'text=Wrongly specified time in profile for ExactValidity. Valid for 10957 is not greater than 1 and less than 10950, firstname.lastname@example.org, class.method=c.s.c.e.u.SYMCX509Dates.<init>'
WARN 2013-04-29 18:13:10.437 nutmeg4be-d2-ap:CertBatchService 0.0.0.0 batchJobExecutor-3 c3d3e50133c2db53 0 'text=Error code ENGINE_UNKNOWN has no entry in messages.properties
The error is pertaining to the validity check. This was a small fix by updating the CA Policy for the customer.
CBO made the following change to the Customer's CA Policy
After setting the maximum validity upper limit to match device certificate calculation then the error went away.