Ask a Question

Advanced Search

Solution ID : SO22569

Last Modified : 05/02/2018

Installation Instructions for Citrix Access Gateway 4.x


This document provides installation instructions for Citrix Access Gateway 4.x. If you are not able to perform the steps on the server, RapidSSL recommends to contact Citrix.

Step 1. Obtain the SSL Certificate

    1.    The RapidSSL certificate will be sent by email.
    2.    Copy the certificate imbedded in the body of the email and paste it into a text file
           using Vi or Notepad.

            The text file should look like:

            -----BEGIN CERTIFICATE-----

                        [encoded data]

             -----END CERTIFICATE-----

    3.    Make sure there are 5 dashes to either side of the BEGIN CERTIFICATE and END CERTIFICATE and
           that no white spaces, extra line breaks or additional characters have been inadvertently added.

           NOTE: You can downlaod the certificate also from RapidSSL User Portal by 
           following the steps from this link: SO16222
           Please select X.509 as a certificate format and copy only the End Entity Certificate.
    4.    Save the certificate filename with the .crt extension. For example: public.crt

Step 2. Install the SSL Certificate

    1.    Click the Access Gateway Cluster tab
    2.    Under Administration, next to Upload a .crt signed certificate click Browse 


    3.    Locate the .crt file that you have saved and click Open.
    4.    After the upload is complete, click on the General Networking tab
    5.    In External Public IP or FQDN, under Interface 0, type the IP address or FQDN for 
           which the certificate was registered. 


Step 3.  Download the Root and Intermediate CA Certificate

    1.    Download the Root CA certificate for your SSL product from this link:  SO20329
    2.    Copy and paste the file on a Notepad document
    3.    Download the Intermediate CA certificate for your SSL product from this link: AR1548
    6.    Open a Notepad and paste the Intermediate CA certificate and the Root certificate in the following order:
           Note:  The Intermediate CA certificate is on the top followed by the Root CA certificate at the bottom.

           -----BEGIN CERTIFICATE-----
                  [Intermediate CA]
           -----END CERTIFICATE-----
           -----BEGIN CERTIFICATE-----
                         [Root CA]
           -----END CERTIFICATE-----
    7.    Ensure that any additional characters or line breaks have been added
    8.    Save ther file as intermediate_root.crt

Step 4.  Install the Root and the Intermediate CA Certificates on Citrix Access Gateway

    1.    Click the Access Gateway Cluster tab
    2.    Under Administration, next to Manage trusted root certificates click Browse 


    3.    Click "Upload Trusted Root Certificate"
    4.    Locate the intermediate_root.crt file that you have saved ind Step 3
    5.    Click Open to complete installation.
    6.    To verify the certificate installation use the RapidSSL Installation Checker 

Citrix Support

            For more information refer to Citrix Support