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Solution ID : SO24684

Last Modified : 06/21/2018

Managed PKI (MPKI) 7.x and Processing center (PC) Certificate Support with Microsoft Internet Explorer 11 (IE 11)

Problem

For some of the Managed PKI 7.x and Processing center customers testing of certificate Support with Microsoft Internet Explorer 11 will not work

Cause

 Internet Explorer 11 is still not supported officially with Symantec Managed PKI 7.x and so browser needs to be switched to compatibility mode

Solution

Please switch browser to compatibility mode and add Domain name:

Internet Explorer -> Tools-> Compatibility View Settings-> Under 'Add this website' type:  Domain names (symantec.com & verisign.com) -> Click Add-> close