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Solution ID : SO24684

Last Modified : 05/15/2019

DigiCert PKI 7.x and Processing center (PC) Certificate Support with Microsoft Internet Explorer 11 (IE 11)

Problem

For some of the DigiCert PKI 7.x and Processing center customers testing of certificate Support with Microsoft Internet Explorer 11 will not work

Cause

 Internet Explorer 11 is still not supported officially with DigiCert PKI 7.x and so browser needs to be switched to compatibility mode

Solution

Please switch browser to compatibility mode and add Domain name:

Internet Explorer -> Tools-> Compatibility View Settings-> Under 'Add this website' type:  Domain names (symantec.com & verisign.com) -> Click Add-> close