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Migrating your Admin credentials to a new browser

Solution

When you change computers or use a different browser for Symantec products such as Certificate Intelligence Center or Secure App Service, you may need to move your Admin credentials (digital certificate and private key).

Here are the rules for changing browsers:

  1. If you’re upgrading from an older Internet Explorer browser or Chrome browser to a newer Internet Explorer or Chrome browser, your Admin credentials (a digital certificate and private key) are automatically recognized by the new browser. You don’t need to make any changes. The same is true if you are upgrading from an older version of Firefox to a newer version of Firefox.
     
  2. If you’re changing from an Internet Explorer or Chrome browser to Firefox, export your Admin credentials from the Internet Explorer or Chrome browser and import them into Firefox.
     
  3. If you’re changing from a Firefox browser to Internet Explorer or Chrome, export your Admin credentials from Firefox and import them into Internet Explorer or Chrome.
     
  4. If you change computers, you’ll need to export your Admin credentials from the browser on your existing computer, copy the credentials to the new computer, and import the credentials into a browser on the new computer.

 

Task 1: Exporting your Admin credentials

This section describes how to export Admin credentials from Internet Explorer, Chrome, or Firefox. Follow the instructions for your browser type.

To export your Admin credentials from Internet Explorer:

  1. Open Internet Explorer and click Tools, then click Internet Options.
  2. Click the Content tab and select Certificates.
  3. Click the Personal tab to show your user certificates (Admin credentials).
  4. Select the certificate you want to export, then click Export. The Export wizard appears.
  5. Click Next on the first window.
  6. Choose the option to export the private key.
  7. Select Personal Information Exchange (PKCS #12) and choose these options

    For IE 8, 9 or 10 choose:
    Enable strong protection
    Include all certificates in the certification path if possible

    For IE 11 choose:
    Include all certificates in the certification path if possible
    Export all extended properties
     
  8. Set a password to protect the key.
  9. Click Browse and navigate to a location where you want to save the exported certificate.
  10. Enter a filename and click Save.
  11. Click Finish.
  12. The certificate is exported to the file and location you specified.
     

To export your Admin credentials from Chrome:

  1. Open Chrome and click Settings.
  2. Scroll to the bottom of the page and click Show advanced settings…
  3. In the HTTP/SSL section, click Manage certificates…
  4. Select the certificate you want to export, then click Export. The Export wizard appears.
  5. Click Next on the first window.
  6. Choose the option to export the private key.
  7. Select Personal Information Exchange (PKCS #12) and choose these options:
    Include all certificates in the certification path if possible
    Export all extended properties
  8. Set a password to protect the key.
  9. Click Browse and navigate to a location where you want to save the exported certificate.
  10. Enter a filename and click Save.
  11. Click Finish.
  12. The certificate is exported to the file and location you specified.
     

To export your Admin credentials from Firefox:

  1. Open Firefox and click Tools, then click Options.
  2. Click the Advanced tab, then click View Certificates.
  3. Click the Your Certificates tab.
  4. Select the certificate you want to export, then click Backup…
  5. Navigate to the location where you want to save the exported certificate.
  6. Verify that Save as type is set to PKCS12 Files.
  7. Enter a filename and click Save.
  8. Create and confirm a backup password to protect the certificate, then click OK.
  9. If the backup is successful, you will see this message:
    Successfully backed up your security certificate(s) and private key(s)
     

Task 2: Importing your Admin credentials
This section describes how to import Admin credentials into Internet Explorer, Chrome, or Firefox. Follow the instructions for your browser type.

To import the Admin credentials into Internet Explorer: 

  1. Open Internet Explorer and click Tools, then click Internet Options.
  2. Click the Content tab and select Certificates.
  3. Click the Personal tab to show your user certificates (Admin credentials).
  4. Navigate to the certificate you exported from Firefox and select the file.
  5. Enter the password for the certificate. This is the password you created when you exported the certificate from Firefox.
  6. Choose Place all certificates in the following store. Make sure Personal store is selected.
  7. Click Finish. Your certificate appears in the Personal list.


To import the Admin credentials into Chrome:

  1. Open Chrome and click Settings, then click Internet Options.
  2. Scroll to the bottom of the page and click Show advanced settings…
  3. In the HTTP/SSL section, click Manage certificates…
  4. Click the Personal tab to show your user certificates (Admin credentials).
  5. Click Import.
  6. Navigate to the certificate you exported from Firefox and select the file.
  7. Enter the password for the certificate. This is the password you created when you exported the certificate from Firefox.
  8. Choose Place all certificates in the following store. Make sure Personal store is selected.
  9. Click Finish. Your certificate appears in the Personal list.
     

To import the Admin credentials into Firefox:

  1. Open Firefox and click Tools, then click Options.
  2. Click Advanced, then click the Encryption tab.
  3. Click View Certificates, then click Your Certificates.
  4. Click Import.
  5. Navigate to the certificate you exported from Internet Explorer and select the file.
  6. Enter the password for the certificate. This is the password you created when you exported the certificate from Internet Explorer or Chrome.
  7. Confirm the success message. Your certificate appears in the Your Certificates list.