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Replacing your Digital ID Certificates

Problem

Your certificate has been removed from your computer, you have tried to install your Digital ID Certificate unsuccessfully.

Solution

Sometimes replacing your certificate is the best way to correct errors.  Replacing your certificate revokes your current certificate and issues a new certificate with the same validity period as your original certificate.  This means that you will need to install the replacement certificate using instructions for your selected browser.  You will receive new approval and password emails as well as an email notifying you that your current certificate has been revoked.  Instructions on how to replace your certificate are as follows:

  1. Locate your most recent Approval and Password emails
  2. Use the URL in the Approval email and the access code in the Password email to log in
  3. Once you have logged in, click the Replace button near the bottom of the screen
  4. You will receive new Approval and Password emails as well as an email notifying you that your current certificate has been revoked.
  5. Use your new Approval and Password emails to log in again and install your new certificate.

 

You will not be able to decrypt emails that were encrypted with the certificate that was revoked if it is not present on your system.  There are no key recovery options for Digital ID Certificates for Secure Email, so please backup your Digital ID Certificates.

Instructions on installing your certificate are located here.