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Solution ID : SO28826

Last Modified : 05/08/2019

Installation Instructions for F5 BIG-IP version 11.x


This document provides installation instructions for F5 BIG IP 11.x. If you are not able to perform the steps on your server, Thawte recommends to contact the server vendor or the organization, which supports F5.

Step 1. Obtain the SSL Certificate

  1. Log into the Thawte Certificate Center account. Enter in your Username and Password.
  2. Click Sign In
  3. From the list, select the corresponding certificate to download
  4. Under the "Order Summary" tab, click on Pick up certificate
  5. Confirm the certificate details, then click the Get Started button
  6. Select the Server platform and Server version from the drop down menus that the certificate will be installed to
    NOTE: If you are not sure of the server platform, choose "Other". This will give you the x.509 version of the certificate.
  7. Click the Download button
  8. A prompt window will appear to save a .zip file which will contain all necessary certificates and additional documents and/or information for installation

Step 2. Install the SSL Certificate

  1. On the left panel, navigate to System >  File Management
  2. Choose SSL Certificate List
  3. From the list, click on the pending request (the label from when you generated the CSR)
  4. Click on Import

  5. Select Upload file
  6. Click on Browse
  7. Locate the SSL certificate file then click OK
  8. Click on Import


Step 3. Download and Import Thawte Intermediate CA certificate 

  1. Download the Intermediate CA certificate from this link: INFO1384
    Select the appropriate Intermediate CA certificate for your SSL Certificate type
  2. Copy the Intermediate CA certificate and paste it on Vi or Notepad
  3. Make sure there are 5 dashes to either side of the BEGIN CERTIFICATE and END CERTIFICATE and that no white spaces, extra line breaks or additional characters have been inadvertently added
  4. Save the file as Intermediate.pem
  5. On the left panel, navigate to System > File Management > SSL Certificate List
  6. Click on Import (button to the right)

  7. Select Certificate on the dropdown. Choose Create New and give a name for the certificate in the box below
  8. Choose Upload File and click Browse

  9. Locate the Intermediate.pem file then click OK
  10. Click on Import

Step 4. Updating the SSL profile

  1. On the left panel, navigate to Local Traffic > Profiles > SSL > Client
  2. From the list, select the SSL profile for your website 
  3. For Configuration, choose Advanced from the dropdown
  4. Select from the dropdown the Certificate and Key imported from the previous step
  5. Under Chain, select from the dropdown the CA intermediate previously imported

  6. To apply the changes, scroll down to the bottom of the page and click Update.
  7. Verify your installation with the Thawte Installation Checker


F5 Support


         For additional information, refer to F5's KB solution: SOL13302