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Solution ID : SO29120

Last Modified : 05/02/2018

Symantec Trust Center: Pick up your Symantec Code Signing certificate using "On my USB token or smart card"

Solution

To pick up your Symantec Code Signing certificate if you have selected the option "On my USB token or smart card," please use the instructions below.

Certificate pick up through Symantec Approval e-mail

  1. Open the Symantec Code Signing Certificate order approval email that was received from Symantec. 
  2. Click the secure URL link within the email and follow the steps how to pick up certificate through Symantec Trust Center.


     

Certificate pick up through Symantec Trust Center

  1. Log in to the Symantec Trust Center account.
  2. Enter the Username and Password, click Sign In.
    Note: If you do not remember your Username or Password, refer to this solution.
  3. From the list, select the corresponding certificate to download.
  4. Under the Order summary tab > Available Actions, select Pick up your certificate.
  5. Select the option, On my USB token or smart card.


     
  6. The Web Access Confirmation message window will appear. Click Yes.
    Note: Two security windows will ask to perform certificate operations, you must confirm both to continue.


     
  7. Plug in your USB token or smart card into the computer. Windows will scan your computer and automatically install drivers needed for the device.
    Note: For further assistance with your USB token or smart card, reference your device manufacturer for help.
  8. Select the cryptographic service provider (CSP) and Signature hash algorithm (SHA) for the USB token or smart card device.


     
  9. Click Continue to install your certificate into your USB token or smart card device.
  10. You should receive a successful installation message that the code signing certificate has been installed.