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Solution ID : SO29128

Last Modified : 05/02/2018

Symantec Trust Center: Pick up your Symantec Code Signing certificate using "On another computer or hardware security module (HSM)"

Solution

To pick up your Symantec Code Signing certificate if you have selected the option "On another computer or hardware security module (HSM)", please use the instructions below.

 

Certificate pick up through Symantec Approval email

  1. Open the Symantec Code Signing Certificate order approval email that was received from Symantec. 
  2. Click the secure URL link within the email.


     
  3. Click Download certificate to obtain a copy of your Code Signing certificate.

For further assistance installing the code signing certificate to your hardware security module (HSM) device, refer to Hardware Security Module (HSM) Manufactures' Support.

 

Certificate pick up through Symantec Trust Center

  1. Log in to the Symantec Trust Center account.
  2. Enter the Username and Password, click Sign In.
    Note: If you do not remember your Password, refer to this solution.
  3. From the list, select the corresponding certificate to download.
  4. Under the Order summary tab > Available Actions, select Pick up your certificate.
  5. Click Download certificate to obtain a copy of your Code Signing certificate.


     

For further assistance installing the code signing certificate to your hardware security module (HSM) device, refer to Hardware Security Module (HSM) Manufactures' Support.