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Solution ID : SO4125

Last Modified : 06/21/2018

Error: "An error occurred while sending request to server. Make sure you are online and try again"

Problem

Error: "An error occurred while sending request to server. Make sure you are online and try again"

Solution

If the error "An error occurred while sending request to server. Make sure you are online and try again" occurs while using the "VeriSign Digital Notarization" signing tool the following Registry modification will fix this error.

WARNING:  Registry updates and modifications should only be done by qualified individuals that are familiar with Registry updates. Before modify or updating any registry key a back up of the registry key should be made.

1. Back up the Registry Key to be modified.

  • Go to Start>Run>RegEdit
     
  • Open HKEY_CURRENT_USER>Software>VeriSign, Inc.>Notarization
     
  • Go to the Registry menu and select the option to Export Registry File. Select the location to save your backup file. Name your back up file and hit Save.
     
  • To re-install the back up file right click on this file and select Merge

2.  Modify the Notarization Key

  • Go to Start>Run>RegEdit
     
  • Open HKEY_CURRENT_USER>Software>VeriSign, Inc.>Notarization
     
  • Find and right click on the String Value "NotarizationServer"
     
  • Select Modify from the Menu
     
  • Modify the the protocol in the URL listed in the "Value data:" field. Change "https:\\"  to "http:\\" and hit OK
     
  • Close the Registry.  The changes made take affect right away. At this time try using the "VeriSign Digital Notarization" signing tools again.