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Error: "Your digital ID name cannot be found by the underlying security system"

Problem

You are unable to open encrypted emails sent to you.

Error Message

Your digital ID name cannot be found by the underlying security system

Cause

The sender of the encrypted email used a public key to encrypt the email for which you do not own the private key needed to decrypt.  The private key could also be corrupt or have been removed from the computer.

Solution

To resolve this issue, please follow the below steps:
 
  1. Review the installation of the Digital ID Certificates.
  2. Review the configuration of Outlook.
  3. Exchange signed emails again with the sender of the encrypted email which cannot be opened.