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Solution ID : SO5757

How to reissue a RapidSSL Certificate

Solution

To reissue a RapidSSL Certificate, perform the following steps.
 
  • To replace an issued certificate from RapidSSL Security Console, refer to INFO3575.
  • To replace a purchased RapidSSL certificate from a Partner, follow the instructions below.
     

Watch RapidSSL's Tutorial Videos for a more visual experience!

Note:  If the video is not functioning as expected, please click here to go directly to the video source.
 

Step 1: Generate a Certificate Signing Request (CSR)
 
           For assistance with generating your CSR please click here.
 

Step 2: Access the RapidSSL User Portal

  1. Browse to https://products.geotrust.com/geocenter/reissuance/reissue.do
  2. Provide the following information: 


    • The fully qualified domain name (common name) or Order ID for the certificate.
    • An email address contained on the order records.
    • The 5 digit code from the captcha image.
     
  3. You may be presented with a list of order numbers.  Select Request Access against the current order ID, the reissue option will not be available on previous versions of the certificate.
  4. An email will be sent to the technical contact email address specified above
  5. Click on the link listed in the email to enter the User Portal
  6. Click the Reissue Certificate option in the left hand column

    NOTE: If the Reissue option is not available or disabled please contact Customer Support Department to request a manual re-issuance.

    Email: orderprocessing@rapidssl.com
    Chat: Chat support


     
  7. On the following screen select your Hashing Algorithm, then copy and paste the new CSR
  8. Select the Subscriber Agreement, click Submit
  9. After the order is approved the certificate will be re-issued

    NOTE:
  • The Common Name can not be changed with a reissue
  • RapidSSL - requires a manual approval through domain authorization e-mail for certificate re-issuance
     

Step 3: RapidSSL Certificate installation

            For certificate installation steps please click here for documentation.