Ask a Question

Solution ID : SO5978

Last Modified : 10/10/2018

Cannot download Registration Authority (RA) certificate or states Pending

Solution

Contact Symantec Enterprise Authentication Team at 800-579-2848 / 650-426-3535 option 2,3 or enterprise.validation@digicert.com to approve the pending request submitted.  Once approved, manually install the RA certificate by going into RA key link page.