Ask a Question

Advanced Search

Solution ID : SO5989

Last Modified : 05/02/2018

Reissue GeoTrust Certificate For Partner Orders or QuickSSL


The following solution are instructions on how to reissue an SSL certificate.



Watch GeoTrust's Tutorial Videos for a more visual experience!

Note:  If you are unable to view the video, please click here to go directly to the video source.


Access the GeoTrust User Portal for SSL certificate re-issuance

  1. Click
  2. Provide the following information:
  • The fully qualified domain name, the common name or Order ID for which the certificate was issued.
  • An e-mail address contained on the order records.
  • The 5 digit code from the captcha image.

  1. Select Request Access against the correct order ID.
  2. An e-mail will be sent to the contact e-mail address specified above
  3. Click on the link listed in the e-mail to enter the User Portal
  4. Once accessing the portal, click the Reissue Certificate option in the left hand column

    Note: If the Reissue option is not available or grayed out in the User Portal, one of the contacts on the order will need to contact the Customer Support Department to request a manual re-issuance.
    Americas: Chat Support
    Australia and Asia Pacific: Chat Support
    Europe, Middle East, and Africa: Chat Support
  5. On the following screen select your Hashing Algorithm, then copy and paste the new CSR
  6. Select the Subscriber Agreement, click Submit
  7. After the order is approved the SSL certificate will be re-issued.

GeoTrust SSL Certificate installation

For SSL certificate installation steps.

Important Installation Notice: All certificates are now issued using Intermediate CA certificates. Be sure to install the correct Intermediate CA with the reissued certificate. Our Intermediate CA certificates.