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Solution ID : SO6578

Last Modified : 05/02/2018

How do I renew my Managed PKI for SSL Administrator ID

Solution

 

Watch a video demo to easily renew your Managed PKI for SSL Administrator ID

Note:  If you are unable to view the video player, please click here to view from the video's web page.

 

A Managed PKI for SSL Administrator ID can be renewed using the following methods:

Note: For non-US Managed PKI for SSL customers, refer to SO5019  for the lifecycle enrollment URL.

Method 1: Renew the Administrator ID by accessing Control Center

Note: You must have access to the Control Center with your current Administrator ID certificate to perform this method

  1. Log into the Managed PKI for SSL Control Center
  2. Click on Support and Services
  3. From the left hand menu, click on Renew Administrator ID and follow the on screen instructions to complete the renewal process


Method 2: Renew the Administrator ID certificate through Symantec Managed PKI Service for SSL web page

  1. Go to https://enterprise-ssl.websecurity.symantec.com
  2. Click on Renew your Administrator ID and follow the on screen instructions to complete the renewal process
     

Note: The values in the Organization, Organizational Unit, First Name, Last Name, and Email fields must exactly match the information in your existing Managed PKI Administrator ID. If they do not match, Symantec will be unable to process your renewal. In this case, contact Symantec Customer Service at +1-520-477-3104.