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How to replace a Managed PKI for SSL administrator ID

Solution

Replace your administrator ID for any of the following reasons:

  • The private key password is compromised, lost or forgotten
  • The private key is corrupted and unrecoverable
  • Any other reason that does not constitute a compromise to the ID.

A replacement administrator ID is free and does not use an additional administrator ID unit. 
 
The expiration date of the new administrator ID is the same as the original administrator ID. We revoke the old administrator ID after replacement.
 
Use the appropriate method below to replace your administrator ID.
 
Method 1: For non-US Managed PKI for SSL customers, refer to  SO5019 for the lifecycle enrollment URL.
 
 
Method 2: Replace a Managed PKI for SSL administrator ID using challenge phrase
 
  1. Go to https://enterprise-ssl.websecurity.symantec.com/
  2. Click Replace your administrator ID.
  3. Enter Email, Organization, or Common Name. Click Search.
  4. From the list, click the corresponding administrator ID name.
  5. Follow the instructions to complete the replacement enrollment process.
     

Note: If you receive Error 30ab - Valid or Pending ID exists during the replacement process, please see solution SO6400


Method 3:  Replace a Managed PKI for SSL administrator ID without the challenge phrase
 
  1. Go to https://enterprise-ssl.websecurity.symantec.com/
  2. Click Replace your Administrator ID.
  3. Enter Email, Organization, or Common Name. Click Search.
  4. From the list, click the corresponding administrator ID name.
  5. Verify the correct administrator ID, click Replace.


     
  6. Click Continue to begin the process of replacing a certificate.


     
  7. Click the hyperlink "click here" to receive a new challenge phrase via e-mail.


     
  8. Use the new challenge phrase and follow the on screen instructions to complete replacement enrollment process.