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Solution ID : SO6650

Last Modified : 05/02/2018

Error: This personal certificate can't be installed because you do not own the corresponding private key which was created when the certificate was requested.

Problem

When downloading a certificate, you may receive the following error message:

Cause

This error occurs when one of the following conditions are true:

  • A different machine was used for enrollment
  • The private key was deleted or corrupted

Solution

To resolve this problem, the same computer, browser and log-in must be used for enrollment and download.  If the problem persists, a replacement certificate must be submitted.  For replacement instructions, refer to  SO7194