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Solution ID : SO7194

Last Modified : 06/21/2018

You receive the error "Correct the Highlighted Fields" when attempting to install your Digital ID Certificate

Problem

You are unable to install your Digital ID Certificate for Secure Email

Error Message

"Correct the Highlighted Fields"

Cause

  • You are using the Edge browser
  • You have not added Symantec.com to compatibility view settings in Internet Explorer.

Solution

If you are using Windows 10, refer to the Knowledge Base Article linked here for installation instructions.

If you are on Windows 7, 8, or 8.1 follow the steps below:

  1. Open Internet Explorer.
  2. Click the Tools menu or the Gear Icon  in the upper right hand corner and select View Compatibility Settings.
  3. Enter Symantec.com in the field below Add this website:
  4. Click Add and Close.
  5. Try again to install your Digital ID Certificates using the information in your Approval and Password emails.