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Solution ID : SO750

Last Modified : 05/02/2018

Conditions for a Certificate Replacement

Solution

Thawte provides free replacements for the life of all SSL and Code Signing certificates.
 
In order to adhere to our stringent policies and practices, the following are the conditions under which we allow replacements:

SSL Certificates
  1. Private Key file loss.
  2. Private Key pass phrase loss.
  3. Private Key file has been compromised.
  4. Changes in Server Software Platform.
    • Incorrect server software was selected during the enrollment process.
    • Server software platform has been upgraded to the latest version.
    • Moving to a different ISP or Hosting Company.
       
Code Signing Certificates
  1. Private Key file loss.
  2. Private Key pass phrase loss.
  3. Private Key file has been compromised.
 
Important Note:  Before requesting the replacement note the following.
  1. All company and fully qualified domain name details must remain the same.  As long as the information in the new certificate request is identical to your original certificate, the Authentication process will be relatively quick and pain free.
  2. You cannot apply for a replacement if any of the following changes:
    • Company Name
    • Entire Domain Name:
      • Example 1: The original certificate was requested for www.domain.com but the domain name is being changed to www.anotherdomain.com
      • Example 2: The original certificate was requested for www.domain.com but the domain name no longer exists and the domain name for the site is changing to www.domain.net
      • Example 3: The original certificate was issued to www.domain.com, but the hostname needs to change to mail.domain.com.  For this scenario, please contact our support team who can assist you to replace your certificate.
    • State/Locality/Country
  3. If any of the above changes, then you will have to go through the process of purchasing a brand new certificate. This is because we have to verify that the changes are valid.
  4. Replacements are for the same product type only.
     

Important Note: During a replacement for Thawte Enterprise account, if select the reason of replacement "Key Compromise" the current certificate will automatically be revoked, and added to the  Certificate Revocation List (CRL). Therefore, we strongly advise you to contact our order processing team, using one of the following live chat links, once you have requested the replacement, and supply your new order number, so that the certificate processing can be expedited: