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Solution ID : SO8955

Last Modified : 06/21/2018

Error: "Server Error / Certificate enrollment failed" when submitting a certificate signing request (CSR) for Managed PKI VPN enrollment

Problem

When submitting a certificate signing request (CSR) for a Managed PKI VPN certificate, you may receive the following error message:

Server Error

If enrolling using Simple Certificate Enrollment Protocol (SCEP) from a Cisco router, you may recieve the following error message:

Certificate enrollment failed.

Cause

This issue occurs due to the server not able to parse certificate requests with the Subject Alternative Name (SAN) extension.

Solution

To resolve this issue, generate a new certificate signing request and resubmit the request.