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Solution ID : SO9327

Last Modified : 05/02/2018

Why is my order being flagged for quality?

Problem

Your order states it is being flagged for quality

Cause

RapidSSL automatically flags certain orders for a quality review before issuance. The system checks for specific information on all order enrollments (including renewals). For example, orders from certain countries are reviewed or orders with certain defined terms will trigger a review. This system of checks ensures no fraudulent orders are issued.

Example:
If the name  “ACME” is a defined term in the RapidSSL authentication engine, then a certificate for “macmermaidtest.com” may get flagged for a quality review prior to issuance.

Solution

Flagged orders will be manually reviewed by an analyst before issuance. Typically, flagged orders are cleared within 1 business day (excluding weekends).