When a certificate report is generated using UTF-8 encoding, you may experience the following behavior:
The .csv (Comma Separated Values) does not display international characters properly
This problem occurs due to Microsoft Excel automatically imports .csv files with the ASCII character set.
To resolve this problem, perform the following steps:
The file will now be imported and the characters will be displayed properly. If the problem persists, try opening the report using Notepad.
Note: artf51321 (for Processing Center) and artf51322 (for Enterprise Service Centers) have been created requesting additional file formats, at least Excel, for Managed PKI Control Center reports.