Problem

If you need support on PKI 8 or DigiCert One products (DigiCert® Document Trust Manager, DigiCert® Software Trust Manager, DigiCert® Trust Lifecycle Manager, DigiCert® IoT Trust Manager), please use the information listed below.

Solution

In the event of Severity 1 outages affecting production, please contact DigiCert PKI Platform Support directly using the following contact numbers:

For US:

Call: Toll Free 1 800 579 2848, select option 3 and then option 2.

For EMEA:

Call: +44 (0) 203 788 7741

For APJ:

Call: +61 3 9674 5500

For all other issues, a support case can be opened by sending an email to

 enterprise-pkisupport@digicert.com