Alert ID : GN221119161747

Last Modified : 07/16/2020

DigiCert PKI Client browser extension instructions

Description

During an enrolment of a DigiCert PKI Platform administrator certificate, or any other certificate that uses the PKI Client as the enrolment method, and using the Computer certificate store for storing the keys/certificate, the enrolment will get stuck at the below page (repeatedly):

 

Workaround

You need to install the DigiCert Authentication Client browser extension before you can enrol for your certificate, which allows your browser to communicate with the DigiCert PKI Client agent running on your workstation.

Once the extension has been installed, please return to the same enrolment page to complete your certificate installation process. Assuming the PKI Client software is also installed, you will be able to provision and manage your certificates using the DigiCert browser extension.

 

Note: If you use Microsoft Internet Explorer 11, no extension is required. If you are using Firefox and encounter “SSL_ERROR_HANDSHAKE_ALERT” you can follow the below KB article to resolve the issue:

https://knowledge.digicert.com/solution/firefox-64-bit-not-working-with-pki-client.html

 

Overview of DigiCert Authentication Client extension installation

Pre-requisites

·         You must have local administrator rights on your computer

·         Your browser security settings should not be set to High

Installation Steps

1)    Download the DigiCert Authentication Client extension from the appropriate browser store:

For Firefox, visit:
https://addons.mozilla.org/en-US/firefox/addon/digicert-pki_client-extension

For Chrome, visit:
https://chrome.google.com/webstore/detail/digicert-authentication-c/ikepfmbgiedamphopfpgomnipacokgol?hl=en&gl=US

2)    Click Download, if prompted. Click Add to install the extension into your browser. Then, click Run

3)    Install the DigiCert Authentication Client Plugin extension.

Follow the prompts to install the browser extension

4)    If prompted, install the DigiCert PKI Client software

Follow the prompts to install PKI Client. You can find more information here:
https://knowledge.digicert.com/solution/SO25938.html

5)    Once PKI Client is installed, ensure you have rebooted your computer

6)    Enrol for a certificate

Once the PKI Client software and browser extensions have been installed, visit the enrolment URL contained within the enrolment email you received from DigiCert to initiate the certificate enrollment process