Knowledge Base

Please make the following changes to the security settings of the Microsoft Internet Explorer browser:

1. Open Internet Explorer
2. From the menu bar, click Tools >  Internet Options > Security
3. In the Security tab, click the Custom Level button
4. Under ActiveX controls and plug-ins, set the following ActiveX options:
   • Automatic prompting for ActiveX controls: Enable
   • Binary and script behaviors: Enable
   • Download signed ActiveX controls: Prompt
   • Download unsigned ActiveX controls: Prompt
   • Initialize and script ActiveX controls not marked safe: Prompt
   • Run ActiveX controls and plug-ins: Enable
   • Script ActiveX controls marked safe for scripting: Enable
5. Under Downloads the settings should be:
   • Automatic prompting for file downloads: Enable
   • File Download: Enable
6. Click OK > OK
7. Close the Internet Explorer windows

For Internet Explorer 9 and later, you must also disable ActiveXFiltering, if turned on, see: Enable ActiveX Controls in Internet Explorer

Note: If the enrollment still does not work correctly it could be due to a cache issue. If any additional problems occur please clear the browser cache.

1. Open Internet Explorer
2. From the menu bar, click Tools > Internet Options > General
3. Under the section "Browsing history" select the "Delete" button
4. Check the following box:
   • Temporary Internet files
   • Cookies
   • History
   • Form data
   • Passwords
   • InPrivate Filtering data
5. Select Delete button
6. Once the cache is cleared, close and re-open Internet Explorer and attempt the enrollment again.