Knowledge Base

Description

This article guides you on how to renew a certificate in MPKI8 for the enrolment method OS/browser.
 

End-user has IE browser installed and functional

1. Install the Plug-in from the below URL.
   https://pki.symauth.com/certificate-service/renew/didc-renew-native-plugin-not-installed.xhtml
2. Access the renewal URL on IE Browser and proceed as per instructions.

End-user has no access to the IE browser

Need to install PKI client and enable Digicert authentication client extension in Edge or Chrome browser.

1. Please download and install the PKI client from the below URL.
   https://knowledge.digicert.com/solution/SO25938.html
   
   
2. Please follow the instructions in the below KB to enable the DigiCert authentication client extension.
   https://knowledge.digicert.com/generalinformation/digicert-pki-client-browser-extension-instructions.html
   
   
3. Access the renewal URL on Edge or Chrome and proceed as per instructions.

Note: Firefox does not support certificate renewal

Summary