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General Information ID : INFO1444

Payment Information

Description

Symantec will accept payment in US dollars. If you would like to pay with a foreign currency please purchase your certificate through one of our international websites. For a list of Symantec Worldwide sites, please visit Symantec Global
 
Symantec accepts the following forms of payment: 
Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests

DOMAIN NAME SERVICES CUSTOMERS: This Article provides payment information for SSL and IAS Customers only. To review payment information for Website Security products, please refer to  INFO1062.


Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:

  1. State Purchase Order or Purchase Commitment only. Other descriptions will not be acceptable (for example: Purchase Requisition, or Purchase Request).
  2. State a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical addresses below. Note: If the invoice needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an email address
  4. The only PO addresses that will be accepted as a valid vendor address are:

    DigiCert Inc.
    2801 North Thanksgiving Way, #500 
    Lehi, UT 84043 United States
     
  5. The description (order number), the quantity, and the unit price of what is being purchased needs to be described in the body of the PO.
  6. Payment terms must be Net30 days or less.
  7. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.
  8. The PO must be payable in US Dollars.
  9. Fax a copy of your Purchase Order to (650) 961-8870

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).  
Payment can be updated to Credit Card online through your Trust Center account.
The processing time for Purchase Orders is between 2-4 weeks. If you need your order expedited we strongly recommend you use a credit card.
 


Credit Cards

  • American Express
  • MasterCard
  • Discover/Novus
  • Visa

Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be updated online through your Trust Center account.
 


Checks

Symantec will accept checks made payable to DigiCert Inc. Checks must be in US dollars and drawn from a US bank (for example: Chase Manhattan Bank, New York, NY).
Please include the common name, organization name, and order number for the Server ID on all correspondence. Order Number must be written on the face of the check before mailing. If this information is not included, the payment will be returned. 
Symantec, Corp. must receive your check before your Symantec Server ID can be issued.
Note: Processing time for checks is typically 3-8 weeks.

Please mail payments to:  

Post Office Mailing Address:

DigiCert Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States
 


Wire Transfers

Symantec will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec, Corp. must receive the wire of funds before your Symantec Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.

Note: We strongly recommend paying by credit card as there are applicable fees by a transmitting bank as well as a recipient bank. Please instruct your bank that you will bear those charges. Processing time for wire transfers is 2-4 weeks.


Billing Inquiries

Trust Services Accounts starting with: 

1-10 and A-H   I-P  Q-Z
Ashwin Kadu 
Ashwin_Kadu@symantec.com
Jalal Beug
JalalMaqbul_Beug@symantec.com
Kaivalya Phansalkar  
Kaivalya_Phansalkar@symantec.com

 


Receipt Requests

For Secure Site and Commerce Site Server ID credit card purchases, receipts are issued via e-mail to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For re-requesting receipts for Secure Site and Commerce Site Server ID's, email Billing Department (see Billing Inquiries for contact details). Please be sure to include the following when requesting Secure Site and Commerce Site Server ID receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction

For Class 1 ID credit card purchases, requests for receipts should be sent to Billing Department (see Billing Inquiries for contact details). Please be sure to include the following when requesting Class 1 receipts:

  1. Name
  2. E-mail Address where the Digital ID was sent
  3. Date of Charge
  4. Last four digits of credit card number
  5. Phone Number to Contact you in case we cannot locate the transaction