Knowledge Base

To resolve this issue, export the certificate from the original computer with Include all certificates in the certificate path option selected.

During enrollments, users recieve a Service_Internal_Error A901

When users try to enroll and get an A901 error 

This issue occurs because Exchange Server 2010 uses Microsoft Windows HTTP Services (WinHTTP) to manage all HTTP and HTTPS traffic, and WinHTTP does not use the proxy settings that are configured for the Internet browser.

When submitting a CSR to DigiCert, ensure that the correct domain and country code is listed, all other information will be populated from the information validated on your order and not the contents of the CSR.

Unable to install my administrator certificate with Safari or Fire Fox Browser

Base64 is a method of encoding binary data as ASCII text. This is necessary for sending files via Internet email, which can only handle 7-bit ASCII text.

You should revoke an Administrator ID for one of the following reasons:  The private key password is lost or forgotten The private key is corrupted and unrecoverable If the ID has been compromised

When trying to replace Managed PKI Administrator ID, you may receive the following error message: Error 30ab - Valid or Pending ID exists

To disable automatic root certificates update on Microsoft Windows 7 or Microsoft Server 2008, perform the steps outlined below.