Knowledge Base

On macOS, Catalina or later operating system versions, users may be blocked with a popup warning message when installing PKI Client.

Sometimes, Customers may report that, PKI Client is not detecting the eToken which they have plugged into their system.

For DigiCert PKI Client based enrolments initiated from Microsoft Edge browser, users will land on a page where it would prompt to add the PKI Client Chrome Extension before being able to successfully use the pre-installed DigiCert PKI Client for certificate enrollments.

The following error occurs when attempting to retrieve your certificate with a usb token: Product name: eToken PRO Java 72K OS755

Background: Customers running the 64-bit version of Firefox are experiencing issues accessing the PKI Manager portal via PKI Client.

Prior to testing certificate issuance and other account operations using requests to the Digicert PKI Platform SOAP API, the PKI Platform CA certificates need to be imported to the Java trusted certificates store on the system using keytool.

Administrator pre-requisites to access the Control Center portal

Workaround: Pop-up message "can't be opened because Apple cannot check it for malicious software" when attempting to install the PKI Client for MacOS

1) Login to PKI Manager 2) Create new Test AD Group 3) Add test users to the new Test AD Group 4) Configure new Authorized User list for new cert profile

The Simple Certificate Enrollment Protocol (SCEP) allows network administrators to easily enroll network devices for certificates in a scalable manner.