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An unexpected error occurred with the PKI Enterprise Gateway, Error A901

Solution ID : SO29557
Last Modified : 09/18/2024

Scenario

When users try to enroll, they are getting A901 error

 

Error Message

A901 SERVICE_INTERNAL_ERROR

 

Cause

Check that the RAServicePool users is not locked or that the password has not expired.

 

Solution

One possible cause is that the password for the User running the RA Service has expired or has been reset. 

Update the password, and if  security policies allow, you can set the password to never expire to avoid this issue in the future. 

Otherwise, review your PKI Enterprise Gateway logs and contact DigiCert Technical Support for assistance.

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