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Knowledge Base

Troubleshooting

Resolving PKI Client issues on macOS Monterey
DigiCert® Software Trust Manager | Jarsigner Self-Signed Certificate Warning
Domain Authentication Error | PKI Platform 8
MPKI 8.x Error "AutoEnrollmentDCOMSrv: cannot run: AEException: could not find any matching RA PSE; but we need one!"
View archived PKI Client logs in zlib format
Troubleshooting Instructions | DigiCert Desktop Client
Adding Exception to MS Defender, if its blocking DigiCert PKI Client application
DigiCert® Software Trust Manager | “Error creating certificate. Check logs for more information.”
Managed PKI 8.x | Error: Unable to install your certificate
A901 An Exception occurred in the PKI Enterprise Gateway
An unexpected error occurred with the PKI Enterprise Gateway, Error A901
Firefox 64-bit not working with PKI Client
Error: "Error 30ab - Valid or Pending ID exists" when Replacing a Managed PKI for SSL Administrator ID
MacOS Catalina Certificate pickup fails | PKI Platform
VBA Signing with DigiCert Provided Hardware Token
Troubleshooting Timestamping Problems
Local Key Escrow and Recovery Service updated WAR package | DigiCert PKI Enterprise Gateway
DC 1 EST Enrollments via Client auth cert generated in Account Manager
DC 1 Locally hosted install fails to start Ambassador
The option: "Yes, export the private key" is greyed out
ACME Supported Cipher Suites
BIMI Logo Error: Element 'metadata' is a simple type, so it must have no element information item [children]
Discovery and Automation capabilities when SAML is enabled on CertCentral Account
Not Found Error when Activating Discovery Sensor on Linux
Enable TLS 1.2 as default protocols in WinHTTP | Windows 2008 and 2012 standard Server
DC 1 EST Enrollment via Passcode fails
Managed PKI 8.10.1 | Unclear error message for invalid FASCN value
Authenticode Signature Verification Fails with New Timestamping Cross-Root
Settings that could break ACME implementation with Cert-manager on Kubernetes
DigiCert Log4j Sensor Response
API graph option is no longer available | PKI Platform
How to Install the SafeNet Drivers and Client Software (Windows)
CMS with Key Escrow KMS - A400 - Request failed due to internal error. Try again later
Delays During Scans of Larger IP Address Ranges
Error: ASN1 bad tag value met. 0X80009310b (ASN:267) during certificate installation with Microsoft IIS 7.0
Certificates Missing from Discovery Scan Results
CSR Generation Failed | CertCentral
Error: "Cannot find the certificate request associated with this certificate file. A certificate request must be completed on the computer where it was created." when installing certificate using Microsoft IIS 7
Installing SSL certificate Node.js
Safenet Hardware Token not detected in Adobe Reader on Mac OS
Certificates may not be present after updating to a newer version of Windows 10
Access Denied Error during Discovery Sensor Installation on Windows
Error: There was a problem with the digital certificate. The VBA Project could not be signed. The signature will be discarded
Discovery Sensor Not Picking Up Certificates Installed on Port 25
Discovery Services during DigiCert Maintenance Window
Exceeded Maximum amount of Scans Error
Sensor Stopped Responding During a Scan
Error: "The certificate status could not be determined because the revocation check failed" after installing certificate into Exchange 2010

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