The following error occurs when attempting to retrieve your certificate with a usb token:
Product name: eToken PRO Java 72K OS755
OS version: eToken Java applet 1.1.25
When pluggin in the token for the first time the SafeNet Authentication Client (SAC) will prompt users to enter a password. Doing this will prevent the token from working with DigiCert PKI Client. DigiCert requires the token to be clear of any passwords in order for the installation to be successful.
If you are using a usb token and it was initialized using the SafeNet Authentication Client (SAC) then you will encounter this issue, see the solution below for a workaround.
Here are two solutions to this issue: